Return Request
A customer may request a product(s) return for many reasons. The most common valid reasons for returns include receiving an incorrect size or product, receiving a product that doesn’t match the description, receiving a product that doesn’t meet expectations, making returns during the holiday season, and receiving a damaged product.
ZenBasket allows you(the store owner) to view and process the return requests.
How to view and process return requests?
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In the Orders menu, click on the Return Requests
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View a list of all return requests with details such as Return ID, Order ID, Customer Name, Product Name, Status, and Date.
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Click the View icon to open the detailed order page.
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Scroll to the bottom of the order page to see the return request products.
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Click the View icon to view detailed product return information (e.g., product name, return quantity, return status, return action, return reason, and date).
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Use the down arrow near each product to change the Return Status (approve, decline, or initiate the return process).
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To Restore the product stock(Restore the product stock option is only available once the status is changed to ‘Returned’ after approval), click the Refresh icon.
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You can use the Filter icon to filter the list by Status (Automatic return, Declined, Pending, Approved, Returned) or a custom date.