When a customer places an order from your online store, the order will appear in your ZenBasket admin and you will receive a push notification. An order confirmation email is also sent to the customer as soon as the order is placed.

ZenBasket’s Orders allows the admin to view and manage all the orders. You may view all of the order details, such as payment and shipping information, items ordered, a customer name, contact information, and billing address. Orders can also be filtered by different categories, like, payment status, order status, Payment method, Delivery type, Custom Dates, Days, Order Type, Picked Up or Delivery Date, etc.

The Orders menu has five submenus namely,

• All Orders
• Abandoned Cart
• Square POS Orders
• Routing
• Return Request

The ‘All Orders’ page displays a list of all orders placed along with necessary details of the order. When a single order is clicked, a ‘Single order’ page unfolds more detailed information about the order.

In the order, you will see:

• Order Number- An unique number created automatically to identify the order details.
• Customer Details- It includes the name and the contact number of the user.
• Total cost- It displays the total amount of the order placed by the user.
• Shipment type- It displays whether the order will be picked up by the user or delivered at their doorstep.
• Payment Status - It includes authorized, paid, unpaid, paid manually, refunded, partially refunded, and canceled.
• Fulfilment Status - It includes new, processing orders, hold, packed, picked up, shipped, cancelled and delivered.
• Date and Time - It displays the day, date, and time of the order placed.

Once the payment of a particular order is made, the payment status changes to paid. Now, the admin can start to process the order. To review and process the order, the admin can open the ‘Single order’ page.

The ‘Single Order’ page lets the admin view all the details of that particular order, add or remove items from the order, cancel an order, change the payment and order status, print an invoice, send the bill through email and add an additional note for future reference.

Payment status

Authorized

Customer has completed the checkout process, but payment is yet to be confirmed. The transactions that are not yet captured have this status.

Paid

An online transaction for which the payment is received from the customer account.

Unpaid

Customers have to pay for the order using the COD method. Unpaid status means the amount has not been received yet.

Paid Manually

Customers have to pay for the order using the COD method. After the order is placed they pay the order amount to you manually.

Refunded

When a customer returns the product purchased, the price paid for it is transferred back to the customer’s account.

Partial Refund

When a customer returns a selected item(s) from a particular order, the amount of selected returned item(s) is refunded to the customer.

Order Status

The Order status can be changed by you by selecting the status from the drop-down menu. As the status is changed, the mail is automatically sent to your customer.

New

When the order has just been placed.

Cancelled

When an order is cancelled as a whole by the customer or by the store owner.

Processing

Once the order has been paid for, the admin can start processing the order. Processing may include adding or deleting items, packing etc.

Hold

When a fulfillment is on hold, you can reserve inventory for the order, but you can’t fulfill the order until the fulfillment hold is released.

Packed

When an order has been packaged and ready to be shipped.

Shipped

When the order is handed over for shipping, the status can be changed to shipped.

Picked Up

When the order is picked up from your physical store location or your pickup point.

Delivered

When the order is received by the customer, the status can be set to delivered.

Returned

When an order has been returned by the customer.

Partially Returned

When a part of an order is returned by the customer.

The Manual Orders page shows the list of all customers. The admin can choose one from the list and place an order on behalf of that customer. Products can be chosen from the product list and the checkout process can be completed from the admin side.

The Abandoned Cart page lists out the customer details with abandoned cart details. When a user adds a product to the online shopping cart but doesn’t proceed to checkout and complete the purchase, their details are listed on the Abandoned cart page. Admin can view the details of the customers and their orders and send mail to give the customers a nudge to complete the purchase.