Orders - Overview
When a customer places an order from your online store, the order will appear in your ZenBasket admin, and you will receive a push notification. An order confirmation email is also sent to the customer as soon as the order is placed.
ZenBasket’s Orders section allows the admin to view and manage all the orders. You can view all order details, such as payment and shipping information, items ordered, customer name, contact information, and billing address. Orders can also be filtered by various categories, such as payment status, order status, payment method, delivery type, custom dates, days, order type, picked-up or delivery date, etc.
Orders Menu and Submenus
The Orders menu has various submenus, each serving a specific purpose in managing orders effectively:
1. Unfulfilled Orders
Unfulfilled Orders refer to orders where the payment has been successfully debited from the customer’s account, but the order has not been completed due to issues with the payment gateway or in the admin panel. These orders are marked as unfulfilled and remain in the system for further resolution or review.
A list of unfulfilled orders is displayed with details like: Customer Name, Email, Payment Type, Status, Amount, Order Date, Order Type, and Actions.
2. All Orders
The All Orders page displays a comprehensive list of all orders placed along with necessary order details. When a single order is clicked, a Single Order page unfolds, providing more detailed information about the order.
On the Single Order page, you will find: Order Details, Customer Details, Total Cost, Shipment Type, Payment Status, Fulfilment Status, Date, and Time.
3. Abandoned Cart
The Abandoned Cart page lists customers who added products to their online shopping cart but did not proceed to checkout and complete the purchase. This page displays customer details along with their abandoned cart items.
Admin can view customer details, view abandoned items, and send reminder emails to customers to nudge them to complete their purchase.
4. Square POS Orders
Square POS (Point-of-Sale) integration allows customers to execute payments for goods and services. By integrating Square POS, customers can place orders, reservations and pay bills electronically.
The Square POS Orders page lists all orders placed via Square POS with details such as: Order Id, Order Status, Date, User Name, Sync Status, and Error Message (if any).
5. Routing
Routing is a plugin-based integration that helps identify the most efficient or cost-effective way to deliver orders to customers.
The Routing page displays a list of packed orders with details including Order Number, Customer Details, Status, Total Amount, and Shipment Type.
6. Return Request
The Return Request page shows a list of all return requests made by customers. These requests are listed in a table with details like: Return ID, Order ID, Date, Customer Name, Product Name, Status, and Date. This page helps admins process and manage return requests efficiently.
7. Shipping Partners
ZenBasket integrates with various shipping partners to make shipping easy and efficient. Some of the integrated shipping partners include: Shipyaari, Shippo, Delhivery, FedEx, EasyShip, AfterShip, Shiprocket, and Vamaship.
Admins can choose the most suitable shipping partner based on their requirements to streamline the order fulfillment process.
The Orders section in ZenBasket provides a centralized platform for managing all aspects of order processing, from viewing and filtering orders to managing abandoned carts, returns, and shipping integrations.