JivoChat is a handy live chat tool that can work inside your store.With JivoChat, businesses can easily talk to their customers in real-time through a chat window on their website. This plugin lets you have friendly conversations, answer questions, and provide helpful support right away. JivoChat makes it simple to see who is on your site, start chats, and keep track of chat histories. It also lets you set automated messages to greet visitors and collect their contact details. Businesses can customize the look of the chat window to match their brand. By adding JivoChat to your online store can offer quick and personal assistance, building trust and keeping customers happy throughout their shopping journey.

JivoChat Signup Process

  1. Go to www.JivoChat.co.in

  2. Click on Sign Up for Free to begin the registration process.

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  3. Provide your email address, create a password, and click on Continue to proceed.

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  4. Enter the name you want displayed in the chat, set up your avatar, and customize themes as desired.

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  5. Customize your proactive invitation message or choose to create your own by selecting “Other.”

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  6. Fill in all necessary fields with the appropriate information and then click “Continue.”

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  7. Select a plan that suits your needs for using JivoChat services.

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  8. If you wish to use the JivoChat software, download it according to your system requirements. Alternatively, click on I’ll Install Later.

  9. Copy the widget id (code after /widget ) provided in the designated field, then click on Complete Signup. Additionally, you will receive a confirmation code via the email you provided.

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How to get a widget ID?

To retrieve a widget ID in the future if it’s lost, you can follow these steps:

  1. Navigate to the Manage section,

  2. Select Channels and then click on Settings

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  3. Under Installation, copy the code provided and paste it into your store plugin.

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This setup will enable seamless interaction between administrators and customers, enhancing the overall customer experience on your website.

Configure JivoChat on ZenBasket

  1. Go to the ZenBasket dashboard.

  2. Select Plugins and search for “JivoChat” under third-party plugins.

  3. Enable the toggle for the JivoChat plugin and paste the copied widget code

  4. Click Save.

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Activate JivoChat on Your Storefront

  1. After pasting the widget ID, open your storefront.

  2. The JivoChat box will now appear, allowing customers to enter their queries.

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  3. Any questions entered by customers will be displayed in the Contact Center of the JivoChat website.

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  4. Admins can respond to these queries from the Contact Center.

  5. Accept the chat and start replying to provide excellent customer support.

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