The payment log is a sequential record of payments and refunds of the store. When a customer places an order and makes an online payment, the order goes through various transaction phases. You can view payment statuses or refund statuses and download a report for future reference.

Payment status

Authorized - When a customer makes an order and pays online using a credit/ debit card, the payment processor, for example, Paypal contacts the bank that issued the customer’s payment card. The bank makes sure the customer has sufficient funds in their account to cover the transaction. If the bank approves the transaction, it is said to be authorized. There is no transfer of money until the authorization is captured.

Paid - An online transaction for which the customer has made the payment i.e, the money that was reserved during the authorization stage is transferred to the store owner’s account.

Note : This money transfer is known as Capture.

Unpaid - An online transaction for which the customer has not made the payment.

Paid Manually -A transaction for which the customer has made the payment by cash.

Refunded - When a customer returns the product purchased, the captured fund is transferred back to the customer’s account.

Note : A refund can happen only after capture is processed.

Partial Refund -When a customer returns a single item from a multi-item sale, a partial amount is refunded to the customer.

Canceled - When an order is canceled as a whole. A pending authorization or capture is canceled.

How to view the payment statuses?

1. In the Logs menu, Select the Payment Logs Sub-menu. Click on the Payment tab. It shows the list of all payments.

2. To view a particular transaction, search for a single order by entering the Order Id in the search bar.

3. The list displays the Order Id, Customer Name, Total Amount, Capture Amount, Status, Payment gateway and Date for each order.

   

4. Click on the filter icon to filter the list based on payment statuses such as Authorised, paid, unpaid, canceled, etc.

   

How to view the Refund statuses?

1. In the Logs menu, Select the Payment Logs Sub-menu. Click on the Refund tab. It shows the list of all refunds.

2. To view a particular Refund, search for a single order by entering the Order Id in the search bar.

3. The list displays the Order Id, Customer Name, Total Amount, Refund type, Status(Success/Failed), Payment gateway and Date for each order.

   

4. Click on the view icon under Action to see the reason for the refund.

5. Click on the filter icon to filter the list based on statuses i.e, Success or Failure.