A store owner can deactivate his/her store account from the My Account section on the admin side. If the store is on a free trial, there is no need to take any action as the account will automatically cancel itself after the trial ends. However, if your store is on a paid plan, your data will be deleted after cancellation and will be unrecoverable. If you have subscribed to any integrations, you should contact them separately about canceling your service/subscriptions.

How to deactivate your store account?

1. From the ZenBasket admin, click on the profile icon and choose My Account.

   

2. Click on the Deactivate button under Profile information.

   

3. Enter your password in the pop-up box and click Deactivate.

   

4. Confirm by clicking on ‘Yes’

   

5. On confirmation, a mail consisting of instructions will be sent to you. Click ‘okay’.

   

6. In the mail, Click on ‘Verify’ to verify that you are the owner of the account.

   

7. You’ll be notified that your email has been verified successfully. Click on Okay.

   

8. The store is deactivated successfully. Click Okay.

   

9. You’ll be redirected to the sign-in page. If you try signing in, a pop-up will intimate that your store is suspended. This indicates that your store is deactivated successfully.