Transaction history is a sequential record of all phases of payment. When a customer places an order and makes an online payment, the order goes through various transaction phases. Each phase is recorded in the transaction history.

An order may have many transaction phases as below :

• Step 1: A customer submits a payment request through a mobile phone, computer, or mobile payment processor (For eg., SWIPE).
• Step 2: The payment details are sent to the customer’s bank or credit card company via a secure connection.
• Step 3: The customer’s bank checks the customer’s available funds or credit and either approves or declines the transaction. If approved, the transaction is processed by the payment provider.
• Step 4: The payment processor stores the transaction and notifies both the seller and buyer.
• Step 5: The ordered goods are sent to the customer and the customer’s bank sends the funds to the store owner.

Payment status

Authorized - When a customer makes an order and pays online using a credit/ debit card, the payment processor, for example, Paypal contacts the bank that issued the customer’s payment card. The bank makes sure the customer has sufficient funds in their account to cover the transaction. If the bank approves the transaction, it is said to be authorized. There is no transfer of money until the authorization is captured.

Paid - An online transaction for which the customer has made the payment i.e, the money that was reserved during the authorization stage is transferred to the store owner’s account.

Unpaid - An online transaction for which the customer has not made the payment.

Paid Manually -A transaction for which the customer has made the payment by cash.

Refunded - When a customer returns the product purchased, the captured fund is transferred back to the customer’s account.

Partial Refund -When a customer returns a single item from a multi-item sale, a partial amount is refunded to the customer.

Canceled - When an order is canceled as a whole. A pending authorization or capture is canceled.

View the list of transaction details

The admin can view the list of all transaction details of all the orders. For each order, a number of phases are displayed. The list displays the Order Id, Payment Status(success/failed), Amount, Transaction Phase, and Date for each order. To view the list of transactions,

1. In the Logs menu, select the Transaction History sub-menu. It shows the list of all transactions.

   

2. Click on the view icon against failed transactions under Actions to view the reason for the failure of a single transaction phase.