A notification could be a message, email, icon, or another symbol that alerts you to something new that has happened so you don’t miss anything that might be worth your attention and appears whether you are using an application or not.

In ZenBasket, Customer notifications are email messages or SMS that are automatically sent to the customer from the store so they don’t miss important information or activity that’s taking place in the app. Emails or SMS are sent after they have successfully placed an order, the order is shipped, the order is delivered, etc. The store owner can decide which of these notifications are to be sent and which ones need to be disabled.

ZenBasket has customer notification templates that are designed to help store owners send notifications by enabling them in settings.

The templates are as follows:

ORDERS

  1. Order Confirmed - Sent automatically to the customer after they place their order.
  2. Order Returned - Sent to the customer when they returned the order.
  3. Order Processing - Sent to the customer when the placed order is processed.
  4. Shipping Confirmation - Sent to the customer when their order has been shipped.
  5. Picked up - Sent to the customer when the order is marked as picked up.
  6. New Order - Sent automatically to the admin when a new order is received.
  7. Order Cancelled - Sent automatically to the customer if their order is canceled.
  8. Order Refund -Sent automatically to the customer if their order is refunded.
  9. Order Packed - Sent to the customer when the order has been packed.
  10. Order Hold - Sent to the customer when the order status is on hold.
  11. Delivered - Sent to the customer automatically with tracking information after orders were delivered.
  12. Ready for pick-up - Sent to the customer to inform them their order is ready to be picked up.

How to send notifications to customers?

  1. In the Settings menu, choose the SMS Notifications setting.

  2. In the SMS Templates tab, enable those SMS templates that are to be sent to customers from the SMS list of templates. These SMS messages will be automatically sent at various stages of the order process.